There’s nothing field service managers like to see more than customer satisfaction going up and escalations going down. Managing to this over the long-term can be difficult, especially during periods of growth. You can keep adding new customers, but what matters most is how many you keep. Not only does acquisition cost more than retention,...

Before the IoT, your business was operating on historical data. Now, all of a sudden, you have a stream of real-time data, the value of which can only be realized through IoT-driven automation. Keeping an omnipresent eye on vehicles and field workers can be a huge cost-saving, game-changing innovation for your company. But there are...

Congratulations! Your ambition to bring the IoT (Internet of Things) into your company has moved you into the pilot phase. The question now becomes: Are your IoT goals centered on cutting costs or generating revenue? It’s critical that your objective aligns with organizational goals, and when the focus is on revenue generation, leveraging the IoT...

Selling IoT (Internet of Things) to organizations operating a fleet can sometimes feel like asking a stranger if their spouse is cheating. It’s after business hours; do you know where your trucks are? If not, can you trust the word of your drivers and customers? How do you know if/when a job is scheduled, in...