The Customer Success Associate works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks. These responsibilities include a mix of customer support functions and new customer onboarding. In particular, job responsibilities will include responding and troubleshooting customer support issues and inquiries, supporting project implementations, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.
The successful candidate is a self-starter with high potential and desire to expand responsibility and take on more senior roles within the ThingTech Customer Success team. The Customer Success Associate works with our Customer Success and the Technical Development teams to support our customers and enhance our customer satisfaction.
Send resumes to firstname.lastname@example.org.
Named as one of the 5 Startups to Watch in 2017 by Venture Atlanta, ThingTech is in the business of helping organizations unlock their full potential by leveraging real-time intelligence from systems, devices, and workforces to drive actionable insights and create the modern connected IoT company. We help businesses unlock their potential in real time, and we’re looking for motivated individuals to join us to help continue to build a culture of success.