Solution Improves Productivity of Mobile Workforce and Improves Customer Service
Thingtech (www.thingtech.com) – an Atlanta, GA company announced today that it has deployed TracIT to Anteris IT Solutions out of Pittsfield, MA. Anteris provides manage IT services – including equipment rental, hosting, remote and onsite support, project management and more – to over 100 customers throughout New England, including the Berkshire Regional Transit Authority and Franklin Regional Transit Authority.
Challenged with supporting customers across a wide geography, Anteris recently invested in a fleet of vehicles to facilitate a hands-on approach to customer support. Finding itself managing a fleet and mobile workforce, Anteris turned to thingtech to deploy a location-based solution to manage real time locations of service technicians and to keep track of rental equipment.
“We were looking for a GPS tracking solution that was easy to deploy, easy to use, and accessible from any device. When we implemented tracIT, we instantly became more knowledgeable and better prepared to serve our clients.” says Tobias Casey, Founder and CEO.
TracIT supports a variety of real-time tracking devices including OBD-II dongles for easy, plug and play for vehicle tracking and battery powered devices to track non-powered assets. Anteris’ fleet of Toyota RAV-4 vehicles are equipped with OBD devices from thingtech that provide real-time location as well as speeding, idle, and geo-fence alarms. To date, Anteris has found a 5% reduction in mileage and 10% reduction in fuel spending after just a few months with the solution.
“Toby’s dedication to his customers is to be commended. His investment in tracIT is really about investing in his clients to better serve them and build long lasting, deep relationships. We’re happy to play a role in helping Anteris and Toby realize his vision” says Brian Corcoran, President of thingtech.
Anteris IT Solutions is based in Pittsfield, MA and provides a suite of IT services to clients throughout New England. Founded by Tobias Casey in 2002, Anteris provides proactive, preventative monitoring and service to its clients – finding and resolving issues before they result in downtime and reducing the need for emergency support. As a result, Anteris provides proactive and efficient services that result in lower total IT spending for its clients.
About Thingtech, LLC
Thingtech is headquartered in Atlanta, GA and offers Software as a Service (SaaS) applications for Enterprise Asset Management (manageIT), Fleet Tracking and Telematics (tracIT), and Schedule and Route Optimization (routeIT) for a variety of vertical markets including Construction, Interstate Trucking, Local Delivery, State and Local Government, and Public Transport. Solutions are real time providing actionable data through work flow automation and predictive analytics. All thingtech solutions are 100% built on Force.com for easy extensibility and integration to customer relationship management (CRM) and enterprise resource planning (ERP) data.